Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 26224
VM0026224Goldmember26224@example.test · +601110026224 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
2,686
Current loyalty balance
Lifetime Spend
RM 3,358
Across 29 visits
Total Visits
29
Since 2025-04-01
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,686 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 11
Outlet purchase
2026-08-06 · Member activity · RM 99.00
App session
2026-07-25 · OPLUMO Outlet 11
Points credited
2026-07-13 · Member activity · RM 112.20
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 11
Outlet purchase
2026-06-19 · Member activity · RM 125.40
Points credited
2026-06-07 · OPLUMO Outlet 11
Outlet purchase
2026-05-26 · Member activity · RM 138.60