Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 02620
VM0002620Silvermember2620@example.test · +601110002620 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,633
Current loyalty balance
Lifetime Spend
RM 2,042
Across 21 visits
Total Visits
21
Since 2025-07-22
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,633 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 3
Outlet purchase
2026-07-05 · Member activity · RM 66.75
App session
2026-06-23 · OPLUMO Outlet 3
Points credited
2026-06-11 · Member activity · RM 75.65
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 3
Outlet purchase
2026-05-18 · Member activity · RM 84.55
Points credited
2026-05-06 · OPLUMO Outlet 3
Outlet purchase
2026-04-24 · Member activity · RM 93.45