Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 26189
VM0026189Goldmember26189@example.test · +601110026189 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,689
Current loyalty balance
Lifetime Spend
RM 3,362
Across 27 visits
Total Visits
27
Since 2025-01-09
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,689 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 10
Outlet purchase
2026-04-10 · Member activity · RM 96.75
App session
2026-03-29 · OPLUMO Outlet 10
Points credited
2026-03-17 · Member activity · RM 109.65
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 10
Outlet purchase
2026-02-21 · Member activity · RM 122.55
Points credited
2026-02-09 · OPLUMO Outlet 10
Outlet purchase
2026-01-28 · Member activity · RM 135.45