Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26180
VM0026180Silvermember26180@example.test · +601110026180 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,388
Current loyalty balance
Lifetime Spend
RM 1,736
Across 21 visits
Total Visits
21
Since 2025-08-27
Average Order Value
RM 91
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,388 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 1
Outlet purchase
2026-08-10 · Member activity · RM 68.25
App session
2026-07-29 · OPLUMO Outlet 1
Points credited
2026-07-17 · Member activity · RM 77.35
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 1
Outlet purchase
2026-06-23 · Member activity · RM 86.45
Points credited
2026-06-11 · OPLUMO Outlet 1
Outlet purchase
2026-05-30 · Member activity · RM 95.55