Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 26172
VM0026172Silvermember26172@example.test · +601110026172 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,252
Current loyalty balance
Lifetime Spend
RM 1,566
Across 11 visits
Total Visits
11
Since 2026-02-18
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,252 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 10
Outlet purchase
2026-08-05 · Member activity · RM 85.50
App session
2026-07-24 · OPLUMO Outlet 10
Points credited
2026-07-12 · Member activity · RM 96.90
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 10
Outlet purchase
2026-06-18 · Member activity · RM 108.30
Points credited
2026-06-06 · OPLUMO Outlet 10
Outlet purchase
2026-05-25 · Member activity · RM 119.70