Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26132
VM0026132Silvermember26132@example.test · +601110026132 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,275
Current loyalty balance
Lifetime Spend
RM 2,844
Across 35 visits
Total Visits
35
Since 2024-08-13
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,275 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 4
Outlet purchase
2026-04-05 · Member activity · RM 51.75
App session
2026-03-24 · OPLUMO Outlet 4
Points credited
2026-03-12 · Member activity · RM 58.65
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 4
Outlet purchase
2026-02-16 · Member activity · RM 65.55
Points credited
2026-02-04 · OPLUMO Outlet 4
Outlet purchase
2026-01-23 · Member activity · RM 72.45