Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26120
VM0026120Silvermember26120@example.test · +601110026120 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
1,499
Current loyalty balance
Lifetime Spend
RM 1,874
Across 22 visits
Total Visits
22
Since 2025-06-20
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
98d
2026-07-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,499 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 9
Outlet purchase
2026-06-21 · Member activity · RM 57.75
App session
2026-06-09 · OPLUMO Outlet 9
Points credited
2026-05-28 · Member activity · RM 65.45
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 9
Outlet purchase
2026-05-04 · Member activity · RM 73.15
Points credited
2026-04-22 · OPLUMO Outlet 9
Outlet purchase
2026-04-10 · Member activity · RM 80.85