Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02612
VM0002612Silvermember2612@example.test · +601110002612 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,755
Current loyalty balance
Lifetime Spend
RM 2,195
Across 33 visits
Total Visits
33
Since 2025-01-24
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
47d
2026-08-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,755 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 12
Outlet purchase
2026-08-11 · Member activity · RM 41.25
App session
2026-07-30 · OPLUMO Outlet 12
Points credited
2026-07-18 · Member activity · RM 46.75
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 12
Outlet purchase
2026-06-24 · Member activity · RM 52.25
Points credited
2026-06-12 · OPLUMO Outlet 12
Outlet purchase
2026-05-31 · Member activity · RM 57.75