Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02609
VM0002609Silvermember2609@example.test · +601110002609 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
1,410
Current loyalty balance
Lifetime Spend
RM 1,763
Across 19 visits
Total Visits
19
Since 2025-07-19
Average Order Value
RM 97
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
123d
2026-06-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,410 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 9
Outlet purchase
2026-05-27 · Member activity · RM 72.75
App session
2026-05-15 · OPLUMO Outlet 9
Points credited
2026-05-03 · Member activity · RM 82.45
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 9
Outlet purchase
2026-04-09 · Member activity · RM 92.15
Points credited
2026-03-28 · OPLUMO Outlet 9
Outlet purchase
2026-03-16 · Member activity · RM 101.85