Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 26008
VM0026008Goldmember26008@example.test · +601110026008 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,769
Current loyalty balance
Lifetime Spend
RM 3,461
Across 17 visits
Total Visits
17
Since 2025-08-06
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,769 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 16
Outlet purchase
2026-05-09 · Member activity · RM 123.00
App session
2026-04-27 · OPLUMO Outlet 16
Points credited
2026-04-15 · Member activity · RM 139.40
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 16
Outlet purchase
2026-03-22 · Member activity · RM 155.80
Points credited
2026-03-10 · OPLUMO Outlet 16
Outlet purchase
2026-02-26 · Member activity · RM 172.20