Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 26002
VM0026002Goldmember26002@example.test · +601110026002 · Preferred outlet: OPLUMO Outlet 10
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,380
Current loyalty balance
Lifetime Spend
RM 5,475
Across 44 visits
Total Visits
44
Since 2024-06-27
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
60d
2026-08-10
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,380 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 10
Outlet purchase
2026-07-29 · Member activity · RM 77.25
App session
2026-07-17 · OPLUMO Outlet 10
Points credited
2026-07-05 · Member activity · RM 87.55
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 10
Outlet purchase
2026-06-11 · Member activity · RM 97.85
Points credited
2026-05-30 · OPLUMO Outlet 10
Outlet purchase
2026-05-18 · Member activity · RM 108.15