Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02600
VM0002600Goldmember2600@example.test · +601110002600 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
2,629
Current loyalty balance
Lifetime Spend
RM 3,286
Across 21 visits
Total Visits
21
Since 2025-06-01
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
135d
2026-05-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,629 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 17
Outlet purchase
2026-05-15 · Member activity · RM 96.75
App session
2026-05-03 · OPLUMO Outlet 17
Points credited
2026-04-21 · Member activity · RM 109.65
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 17
Outlet purchase
2026-03-28 · Member activity · RM 122.55
Points credited
2026-03-16 · OPLUMO Outlet 17
Outlet purchase
2026-03-04 · Member activity · RM 135.45