Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 02598
VM0002598Membermember2598@example.test · +601110002598 · Preferred outlet: OPLUMO Outlet 15
App UserFamily
Consent Status
Opted In
Points Balance
139
Current loyalty balance
Lifetime Spend
RM 175
Across 2 visits
Total Visits
2
Since 2026-07-09
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
139 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 15
Outlet purchase
2026-07-15 · Member activity · RM 66.75
App session
2026-07-03 · OPLUMO Outlet 15
Points credited
2026-06-21 · Member activity · RM 75.65
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 15
Outlet purchase
2026-05-28 · Member activity · RM 84.55
Points credited
2026-05-16 · OPLUMO Outlet 15
Outlet purchase
2026-05-04 · Member activity · RM 93.45