Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25880
VM0025880Silvermember25880@example.test · +601110025880 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
1,173
Current loyalty balance
Lifetime Spend
RM 1,466
Across 19 visits
Total Visits
19
Since 2025-07-21
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
121d
2026-06-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,173 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 7
Outlet purchase
2026-05-29 · Member activity · RM 58.50
App session
2026-05-17 · OPLUMO Outlet 7
Points credited
2026-05-05 · Member activity · RM 66.30
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 7
Outlet purchase
2026-04-11 · Member activity · RM 74.10
Points credited
2026-03-30 · OPLUMO Outlet 7
Outlet purchase
2026-03-18 · Member activity · RM 81.90