Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 25877
VM0025877Silvermember25877@example.test · +601110025877 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,100
Current loyalty balance
Lifetime Spend
RM 1,376
Across 30 visits
Total Visits
30
Since 2024-11-29
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,100 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 4
Outlet purchase
2026-04-23 · Member activity · RM 40.50
App session
2026-04-11 · OPLUMO Outlet 4
Points credited
2026-03-30 · Member activity · RM 45.90
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 4
Outlet purchase
2026-03-06 · Member activity · RM 51.30
Points credited
2026-02-22 · OPLUMO Outlet 4
Outlet purchase
2026-02-10 · Member activity · RM 56.70