Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25832
VM0025832Goldmember25832@example.test · +601110025832 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
3,531
Current loyalty balance
Lifetime Spend
RM 4,415
Across 23 visits
Total Visits
23
Since 2025-05-06
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
125d
2026-06-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,531 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 10
Outlet purchase
2026-05-25 · Member activity · RM 129.75
App session
2026-05-13 · OPLUMO Outlet 10
Points credited
2026-05-01 · Member activity · RM 147.05
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 10
Outlet purchase
2026-04-07 · Member activity · RM 164.35
Points credited
2026-03-26 · OPLUMO Outlet 10
Outlet purchase
2026-03-14 · Member activity · RM 181.65