Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 25826
VM0025826Goldmember25826@example.test · +601110025826 · Preferred outlet: OPLUMO Outlet 4
LunchNew Joiner
Consent Status
Opted Out
Points Balance
3,514
Current loyalty balance
Lifetime Spend
RM 4,393
Across 25 visits
Total Visits
25
Since 2025-03-31
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
125d
2026-06-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,514 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 4
Outlet purchase
2026-05-25 · Member activity · RM 108.00
App session
2026-05-13 · OPLUMO Outlet 4
Points credited
2026-05-01 · Member activity · RM 122.40
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 4
Outlet purchase
2026-04-07 · Member activity · RM 136.80
Points credited
2026-03-26 · OPLUMO Outlet 4
Outlet purchase
2026-03-14 · Member activity · RM 151.20