Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 25776
VM0025776Goldmember25776@example.test · +601110025776 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
4,740
Current loyalty balance
Lifetime Spend
RM 5,925
Across 45 visits
Total Visits
45
Since 2024-05-31
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,740 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 5
Outlet purchase
2026-07-20 · Member activity · RM 123.75
App session
2026-07-08 · OPLUMO Outlet 5
Points credited
2026-06-26 · Member activity · RM 140.25
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 5
Outlet purchase
2026-06-02 · Member activity · RM 156.75
Points credited
2026-05-21 · OPLUMO Outlet 5
Outlet purchase
2026-05-09 · Member activity · RM 173.25