Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02576
VM0002576Silvermember2576@example.test · +601110002576 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
2,104
Current loyalty balance
Lifetime Spend
RM 2,631
Across 31 visits
Total Visits
31
Since 2025-02-02
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,104 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 10
Outlet purchase
2026-07-15 · Member activity · RM 82.50
App session
2026-07-03 · OPLUMO Outlet 10
Points credited
2026-06-21 · Member activity · RM 93.50
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 10
Outlet purchase
2026-05-28 · Member activity · RM 104.50
Points credited
2026-05-16 · OPLUMO Outlet 10
Outlet purchase
2026-05-04 · Member activity · RM 115.50