Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02575
VM0002575Goldmember2575@example.test · +601110002575 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,411
Current loyalty balance
Lifetime Spend
RM 3,014
Across 19 visits
Total Visits
19
Since 2025-10-27
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
23d
2026-09-16
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,411 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-16 · OPLUMO Outlet 9
Outlet purchase
2026-09-04 · Member activity · RM 117.00
App session
2026-08-23 · OPLUMO Outlet 9
Points credited
2026-08-11 · Member activity · RM 132.60
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 9
Outlet purchase
2026-07-18 · Member activity · RM 148.20
Points credited
2026-07-06 · OPLUMO Outlet 9
Outlet purchase
2026-06-24 · Member activity · RM 163.80