Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 25745
VM0025745Silvermember25745@example.test · +601110025745 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,199
Current loyalty balance
Lifetime Spend
RM 1,499
Across 44 visits
Total Visits
44
Since 2024-07-01
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
56d
2026-08-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,199 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 8
Outlet purchase
2026-08-02 · Member activity · RM 21.75
App session
2026-07-21 · OPLUMO Outlet 8
Points credited
2026-07-09 · Member activity · RM 24.65
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 8
Outlet purchase
2026-06-15 · Member activity · RM 27.55
Points credited
2026-06-03 · OPLUMO Outlet 8
Outlet purchase
2026-05-22 · Member activity · RM 30.45