Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 25710
VM0025710Goldmember25710@example.test · +601110025710 · Preferred outlet: OPLUMO Outlet 7
App UserFamily
Consent Status
Opted Out
Points Balance
3,992
Current loyalty balance
Lifetime Spend
RM 4,991
Across 45 visits
Total Visits
45
Since 2024-06-05
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,992 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 7
Outlet purchase
2026-07-25 · Member activity · RM 81.00
App session
2026-07-13 · OPLUMO Outlet 7
Points credited
2026-07-01 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 7
Outlet purchase
2026-06-07 · Member activity · RM 102.60
Points credited
2026-05-26 · OPLUMO Outlet 7
Outlet purchase
2026-05-14 · Member activity · RM 113.40