Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25700
VM0025700Silvermember25700@example.test · +601110025700 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,918
Current loyalty balance
Lifetime Spend
RM 2,398
Across 14 visits
Total Visits
14
Since 2025-08-28
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
173d
2026-04-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,918 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 14
Outlet purchase
2026-04-07 · Member activity · RM 111.00
App session
2026-03-26 · OPLUMO Outlet 14
Points credited
2026-03-14 · Member activity · RM 125.80
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 14
Outlet purchase
2026-02-18 · Member activity · RM 140.60
Points credited
2026-02-06 · OPLUMO Outlet 14
Outlet purchase
2026-01-25 · Member activity · RM 155.40