Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02558
VM0002558Silvermember2558@example.test · +601110002558 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted Out
Points Balance
972
Current loyalty balance
Lifetime Spend
RM 1,216
Across 8 visits
Total Visits
8
Since 2026-03-14
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
972 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 9
Outlet purchase
2026-07-06 · Member activity · RM 131.25
App session
2026-06-24 · OPLUMO Outlet 9
Points credited
2026-06-12 · Member activity · RM 148.75
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 9
Outlet purchase
2026-05-19 · Member activity · RM 166.25
Points credited
2026-05-07 · OPLUMO Outlet 9
Outlet purchase
2026-04-25 · Member activity · RM 183.75