Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 25576
VM0025576Goldmember25576@example.test · +601110025576 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
3,347
Current loyalty balance
Lifetime Spend
RM 4,184
Across 37 visits
Total Visits
37
Since 2024-07-05
Average Order Value
RM 128
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,347 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 9
Outlet purchase
2026-04-02 · Member activity · RM 96.00
App session
2026-03-21 · OPLUMO Outlet 9
Points credited
2026-03-09 · Member activity · RM 108.80
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 9
Outlet purchase
2026-02-13 · Member activity · RM 121.60
Points credited
2026-02-01 · OPLUMO Outlet 9
Outlet purchase
2026-01-20 · Member activity · RM 134.40