Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25520
VM0025520Goldmember25520@example.test · +601110025520 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
3,995
Current loyalty balance
Lifetime Spend
RM 4,995
Across 29 visits
Total Visits
29
Since 2025-05-12
Average Order Value
RM 172
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
11d
2026-09-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,995 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-28 · OPLUMO Outlet 4
Outlet purchase
2026-09-16 · Member activity · RM 129.00
App session
2026-09-04 · OPLUMO Outlet 4
Points credited
2026-08-23 · Member activity · RM 146.20
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 4
Outlet purchase
2026-07-30 · Member activity · RM 163.40
Points credited
2026-07-18 · OPLUMO Outlet 4
Outlet purchase
2026-07-06 · Member activity · RM 180.60