Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25508
VM0025508Goldmember25508@example.test · +601110025508 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,573
Current loyalty balance
Lifetime Spend
RM 3,217
Across 31 visits
Total Visits
31
Since 2024-11-19
Average Order Value
RM 106
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,573 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 9
Outlet purchase
2026-05-01 · Member activity · RM 79.50
App session
2026-04-19 · OPLUMO Outlet 9
Points credited
2026-04-07 · Member activity · RM 90.10
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 9
Outlet purchase
2026-03-14 · Member activity · RM 100.70
Points credited
2026-03-02 · OPLUMO Outlet 9
Outlet purchase
2026-02-18 · Member activity · RM 111.30