Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 25457
VM0025457Goldmember25457@example.test · +601110025457 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
2,455
Current loyalty balance
Lifetime Spend
RM 3,070
Across 34 visits
Total Visits
34
Since 2024-11-19
Average Order Value
RM 80
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
95d
2026-07-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,455 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 9
Outlet purchase
2026-06-24 · Member activity · RM 60.00
App session
2026-06-12 · OPLUMO Outlet 9
Points credited
2026-05-31 · Member activity · RM 68.00
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 9
Outlet purchase
2026-05-07 · Member activity · RM 76.00
Points credited
2026-04-25 · OPLUMO Outlet 9
Outlet purchase
2026-04-13 · Member activity · RM 84.00