Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 25421
VM0025421Goldmember25421@example.test · +601110025421 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
3,067
Current loyalty balance
Lifetime Spend
RM 3,834
Across 22 visits
Total Visits
22
Since 2025-05-06
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
143d
2026-05-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,067 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 7
Outlet purchase
2026-05-07 · Member activity · RM 106.50
App session
2026-04-25 · OPLUMO Outlet 7
Points credited
2026-04-13 · Member activity · RM 120.70
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 7
Outlet purchase
2026-03-20 · Member activity · RM 134.90
Points credited
2026-03-08 · OPLUMO Outlet 7
Outlet purchase
2026-02-24 · Member activity · RM 149.10