Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25399
VM0025399Platinummember25399@example.test · +601110025399 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted In
Points Balance
5,769
Current loyalty balance
Lifetime Spend
RM 7,212
Across 43 visits
Total Visits
43
Since 2024-05-01
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
135d
2026-05-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,769 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 2
Outlet purchase
2026-05-15 · Member activity · RM 126.75
App session
2026-05-03 · OPLUMO Outlet 2
Points credited
2026-04-21 · Member activity · RM 143.65
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 2
Outlet purchase
2026-03-28 · Member activity · RM 160.55
Points credited
2026-03-16 · OPLUMO Outlet 2
Outlet purchase
2026-03-04 · Member activity · RM 177.45