Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25388
VM0025388Goldmember25388@example.test · +601110025388 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,822
Current loyalty balance
Lifetime Spend
RM 3,528
Across 17 visits
Total Visits
17
Since 2025-09-29
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,822 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 8
Outlet purchase
2026-07-02 · Member activity · RM 128.25
App session
2026-06-20 · OPLUMO Outlet 8
Points credited
2026-06-08 · Member activity · RM 145.35
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 8
Outlet purchase
2026-05-15 · Member activity · RM 162.45
Points credited
2026-05-03 · OPLUMO Outlet 8
Outlet purchase
2026-04-21 · Member activity · RM 179.55