Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 25345
VM0025345Goldmember25345@example.test · +601110025345 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
2,909
Current loyalty balance
Lifetime Spend
RM 3,637
Across 44 visits
Total Visits
44
Since 2024-06-15
Average Order Value
RM 91
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,909 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 16
Outlet purchase
2026-07-17 · Member activity · RM 68.25
App session
2026-07-05 · OPLUMO Outlet 16
Points credited
2026-06-23 · Member activity · RM 77.35
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 16
Outlet purchase
2026-05-30 · Member activity · RM 86.45
Points credited
2026-05-18 · OPLUMO Outlet 16
Outlet purchase
2026-05-06 · Member activity · RM 95.55