Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25304
VM0025304Silvermember25304@example.test · +601110025304 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
1,306
Current loyalty balance
Lifetime Spend
RM 1,633
Across 13 visits
Total Visits
13
Since 2025-10-12
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
146d
2026-05-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,306 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 9
Outlet purchase
2026-05-04 · Member activity · RM 77.25
App session
2026-04-22 · OPLUMO Outlet 9
Points credited
2026-04-10 · Member activity · RM 87.55
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 9
Outlet purchase
2026-03-17 · Member activity · RM 97.85
Points credited
2026-03-05 · OPLUMO Outlet 9
Outlet purchase
2026-02-21 · Member activity · RM 108.15