Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25268
VM0025268Goldmember25268@example.test · +601110025268 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,475
Current loyalty balance
Lifetime Spend
RM 5,595
Across 44 visits
Total Visits
44
Since 2024-07-11
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,475 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 7
Outlet purchase
2026-08-12 · Member activity · RM 105.00
App session
2026-07-31 · OPLUMO Outlet 7
Points credited
2026-07-19 · Member activity · RM 119.00
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 7
Outlet purchase
2026-06-25 · Member activity · RM 133.00
Points credited
2026-06-13 · OPLUMO Outlet 7
Outlet purchase
2026-06-01 · Member activity · RM 147.00