Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25255
VM0025255Silvermember25255@example.test · +601110025255 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,350
Current loyalty balance
Lifetime Spend
RM 2,938
Across 15 visits
Total Visits
15
Since 2026-01-21
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
9d
2026-09-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,350 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-30 · OPLUMO Outlet 11
Outlet purchase
2026-09-18 · Member activity · RM 130.50
App session
2026-09-06 · OPLUMO Outlet 11
Points credited
2026-08-25 · Member activity · RM 147.90
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 11
Outlet purchase
2026-08-01 · Member activity · RM 165.30
Points credited
2026-07-20 · OPLUMO Outlet 11
Outlet purchase
2026-07-08 · Member activity · RM 182.70