Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25232
VM0025232Goldmember25232@example.test · +601110025232 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
2,697
Current loyalty balance
Lifetime Spend
RM 3,372
Across 28 visits
Total Visits
28
Since 2025-04-28
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
43d
2026-08-27
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,697 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-27 · OPLUMO Outlet 5
Outlet purchase
2026-08-15 · Member activity · RM 106.50
App session
2026-08-03 · OPLUMO Outlet 5
Points credited
2026-07-22 · Member activity · RM 120.70
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 5
Outlet purchase
2026-06-28 · Member activity · RM 134.90
Points credited
2026-06-16 · OPLUMO Outlet 5
Outlet purchase
2026-06-04 · Member activity · RM 149.10