Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02513
VM0002513Membermember2513@example.test · +601110002513 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted Out
Points Balance
284
Current loyalty balance
Lifetime Spend
RM 356
Across 6 visits
Total Visits
6
Since 2026-04-13
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
89d
2026-07-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
284 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 15
Outlet purchase
2026-06-30 · Member activity · RM 45.75
App session
2026-06-18 · OPLUMO Outlet 15
Points credited
2026-06-06 · Member activity · RM 51.85
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 15
Outlet purchase
2026-05-13 · Member activity · RM 57.95
Points credited
2026-05-01 · OPLUMO Outlet 15
Outlet purchase
2026-04-19 · Member activity · RM 64.05