Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02510
VM0002510Membermember2510@example.test · +601110002510 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
532
Current loyalty balance
Lifetime Spend
RM 666
Across 5 visits
Total Visits
5
Since 2026-06-06
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
532 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 12
Outlet purchase
2026-08-05 · Member activity · RM 132.00
App session
2026-07-24 · OPLUMO Outlet 12
Points credited
2026-07-12 · Member activity · RM 149.60
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 12
Outlet purchase
2026-06-18 · Member activity · RM 167.20
Points credited
2026-06-06 · OPLUMO Outlet 12
Outlet purchase
2026-05-25 · Member activity · RM 184.80