Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25088
VM0025088Platinummember25088@example.test · +601110025088 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
5,992
Current loyalty balance
Lifetime Spend
RM 7,490
Across 36 visits
Total Visits
36
Since 2024-07-31
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,992 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 14
Outlet purchase
2026-04-10 · Member activity · RM 132.75
App session
2026-03-29 · OPLUMO Outlet 14
Points credited
2026-03-17 · Member activity · RM 150.45
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 14
Outlet purchase
2026-02-21 · Member activity · RM 168.15
Points credited
2026-02-09 · OPLUMO Outlet 14
Outlet purchase
2026-01-28 · Member activity · RM 185.85