Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25052
VM0025052Silvermember25052@example.test · +601110025052 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,090
Current loyalty balance
Lifetime Spend
RM 1,363
Across 27 visits
Total Visits
27
Since 2025-02-11
Average Order Value
RM 46
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,090 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 12
Outlet purchase
2026-05-13 · Member activity · RM 34.50
App session
2026-05-01 · OPLUMO Outlet 12
Points credited
2026-04-19 · Member activity · RM 39.10
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 12
Outlet purchase
2026-03-26 · Member activity · RM 43.70
Points credited
2026-03-14 · OPLUMO Outlet 12
Outlet purchase
2026-03-02 · Member activity · RM 48.30