Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25051
VM0025051Silvermember25051@example.test · +601110025051 · Preferred outlet: OPLUMO Outlet 11
WeekendApp User
Consent Status
Opted In
Points Balance
1,326
Current loyalty balance
Lifetime Spend
RM 1,658
Across 31 visits
Total Visits
31
Since 2025-02-18
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
58d
2026-08-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,326 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 11
Outlet purchase
2026-07-31 · Member activity · RM 36.75
App session
2026-07-19 · OPLUMO Outlet 11
Points credited
2026-07-07 · Member activity · RM 41.65
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 11
Outlet purchase
2026-06-13 · Member activity · RM 46.55
Points credited
2026-06-01 · OPLUMO Outlet 11
Outlet purchase
2026-05-20 · Member activity · RM 51.45