Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 25026
VM0025026Silvermember25026@example.test · +601110025026 · Preferred outlet: OPLUMO Outlet 3
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,157
Current loyalty balance
Lifetime Spend
RM 2,697
Across 19 visits
Total Visits
19
Since 2025-08-22
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
89d
2026-07-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,157 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 3
Outlet purchase
2026-06-30 · Member activity · RM 115.50
App session
2026-06-18 · OPLUMO Outlet 3
Points credited
2026-06-06 · Member activity · RM 130.90
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 3
Outlet purchase
2026-05-13 · Member activity · RM 146.30
Points credited
2026-05-01 · OPLUMO Outlet 3
Outlet purchase
2026-04-19 · Member activity · RM 161.70