Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24992
VM0024992Membermember24992@example.test · +601110024992 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
723
Current loyalty balance
Lifetime Spend
RM 904
Across 12 visits
Total Visits
12
Since 2025-10-09
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
167d
2026-04-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
723 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 3
Outlet purchase
2026-04-13 · Member activity · RM 50.25
App session
2026-04-01 · OPLUMO Outlet 3
Points credited
2026-03-20 · Member activity · RM 56.95
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 3
Outlet purchase
2026-02-24 · Member activity · RM 63.65
Points credited
2026-02-12 · OPLUMO Outlet 3
Outlet purchase
2026-01-31 · Member activity · RM 70.35