Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 02497
VM0002497Goldmember2497@example.test · +601110002497 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,781
Current loyalty balance
Lifetime Spend
RM 4,726
Across 33 visits
Total Visits
33
Since 2024-09-15
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,781 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 16
Outlet purchase
2026-04-02 · Member activity · RM 90.75
App session
2026-03-21 · OPLUMO Outlet 16
Points credited
2026-03-09 · Member activity · RM 102.85
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 16
Outlet purchase
2026-02-13 · Member activity · RM 114.95
Points credited
2026-02-01 · OPLUMO Outlet 16
Outlet purchase
2026-01-20 · Member activity · RM 127.05