Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 24903
VM0024903Silvermember24903@example.test · +601110024903 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,895
Current loyalty balance
Lifetime Spend
RM 2,369
Across 16 visits
Total Visits
16
Since 2025-09-05
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
129d
2026-06-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,895 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 16
Outlet purchase
2026-05-21 · Member activity · RM 134.25
App session
2026-05-09 · OPLUMO Outlet 16
Points credited
2026-04-27 · Member activity · RM 152.15
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 16
Outlet purchase
2026-04-03 · Member activity · RM 170.05
Points credited
2026-03-22 · OPLUMO Outlet 16
Outlet purchase
2026-03-10 · Member activity · RM 187.95