Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02486
VM0002486Goldmember2486@example.test · +601110002486 · Preferred outlet: OPLUMO Outlet 5
App UserFamily
Consent Status
Opted In
Points Balance
4,500
Current loyalty balance
Lifetime Spend
RM 5,626
Across 39 visits
Total Visits
39
Since 2024-06-21
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,500 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 5
Outlet purchase
2026-04-24 · Member activity · RM 102.00
App session
2026-04-12 · OPLUMO Outlet 5
Points credited
2026-03-31 · Member activity · RM 115.60
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 5
Outlet purchase
2026-03-07 · Member activity · RM 129.20
Points credited
2026-02-23 · OPLUMO Outlet 5
Outlet purchase
2026-02-11 · Member activity · RM 142.80