Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00248
VM0000248Membermember248@example.test · +601110000248 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
369
Current loyalty balance
Lifetime Spend
RM 462
Across 3 visits
Total Visits
3
Since 2026-04-13
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
369 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 11
Outlet purchase
2026-05-07 · Member activity · RM 122.25
App session
2026-04-25 · OPLUMO Outlet 11
Points credited
2026-04-13 · Member activity · RM 138.55
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 11
Outlet purchase
2026-03-20 · Member activity · RM 154.85
Points credited
2026-03-08 · OPLUMO Outlet 11
Outlet purchase
2026-02-24 · Member activity · RM 171.15