Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24751
VM0024751Goldmember24751@example.test · +601110024751 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,397
Current loyalty balance
Lifetime Spend
RM 4,247
Across 27 visits
Total Visits
27
Since 2025-02-22
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
126d
2026-06-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,397 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 17
Outlet purchase
2026-05-24 · Member activity · RM 127.50
App session
2026-05-12 · OPLUMO Outlet 17
Points credited
2026-04-30 · Member activity · RM 144.50
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 17
Outlet purchase
2026-04-06 · Member activity · RM 161.50
Points credited
2026-03-25 · OPLUMO Outlet 17
Outlet purchase
2026-03-13 · Member activity · RM 178.50