Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 24638
VM0024638Goldmember24638@example.test · +601110024638 · Preferred outlet: OPLUMO Outlet 6
App UserFamily
Consent Status
Opted In
Points Balance
3,113
Current loyalty balance
Lifetime Spend
RM 3,892
Across 26 visits
Total Visits
26
Since 2025-04-11
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
96d
2026-07-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,113 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 6
Outlet purchase
2026-06-23 · Member activity · RM 103.50
App session
2026-06-11 · OPLUMO Outlet 6
Points credited
2026-05-30 · Member activity · RM 117.30
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 6
Outlet purchase
2026-05-06 · Member activity · RM 131.10
Points credited
2026-04-24 · OPLUMO Outlet 6
Outlet purchase
2026-04-12 · Member activity · RM 144.90