Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02455
VM0002455Silvermember2455@example.test · +601110002455 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
1,444
Current loyalty balance
Lifetime Spend
RM 1,805
Across 12 visits
Total Visits
12
Since 2025-12-14
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
101d
2026-06-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,444 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 8
Outlet purchase
2026-06-18 · Member activity · RM 93.00
App session
2026-06-06 · OPLUMO Outlet 8
Points credited
2026-05-25 · Member activity · RM 105.40
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 8
Outlet purchase
2026-05-01 · Member activity · RM 117.80
Points credited
2026-04-19 · OPLUMO Outlet 8
Outlet purchase
2026-04-07 · Member activity · RM 130.20